FAQs
What is the Batmobile Tumbler collection?
Batmobile Tumbler is a brand-new collection providing you with everything you need to build your very own replica model of the legendary Tumbler from The Dark Knight Trilogy. The Tumbler is the most revolutionary Batmobile ever – and now you can build your very own highly-detailed 1:8 scale model complete with lights, motion and sounds!
The parts for your model come with a fascinating magazine that reveals the amazing history and evolution of Batman as well as everything you need to know about Batmobiles, from their origins to today. You’ll also be able to follow clear step-by-step instructions with accompanying pictures to guide you through your build.
What are the model’s specifications?
Scale: 1:8
Size: approx. 56 x 35 x 19cm
Materials: die-cast parts with plastic for finer details
When will the collection be available?
Issue 1 will be available to buy in UK stores on 28th December.
Issue 2 will be available on 11th January.
Issue 3 will be available on 25th January.
Issues will be released fortnightly until issue 10 (available on 3rd May). They will then be available weekly from issue 11 (available on 10th May).
Alternatively, subscribe now to get your issues delivered straight to your door!
How many issues are there in the collection?
There are currently 120 issues planned.
How often is the collection published?
The collection is published fortnightly until issue 10, and then weekly from then on.
How much does each issue cost?
Issue 1 comes at the special price of £1.99. Premium subscribers will pay £3.49.
Issue 2 comes at the special price of £6.99. Premium subscribers will pay £8.49.
Issue 3 onwards is priced at £10.99. Premium subscribers will pay £12.49.
Please note that a premium subscription is not available to those subscribing from issue 6 onwards.
How can I get copies if I live outside the UK?
We are sorry, but at the moment we cannot send copies outside the UK.
Please note, this collection is unfortunately not available to buy or subscribe to in the Republic of Ireland.
How do I subscribe?
You can subscribe to Batmobile Tumbler in one of three ways; online, by telephone on 0344 892 7212; or by post by filling in a subscription form which can be found in issues 1-3 of the collection.
What payment methods are available?
PayPal, Direct Debit, Visa, Mastercard or via invoice.
Have you received my subscription request - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
What are the subscription gifts and when will I receive them?
Please note you will only receive these gifts if you subscribe from issue 1, 2, 3 or 4 by 31st March 2023. You are not entitled to receive subscription gifts if you subscribe from issue 5 onwards, or after 31st March.
1st delivery – you will receive your FREE issue.
2nd delivery – you will receive your Batman keyring.
3rd delivery – you will receive your FREE Batmobile Tumbler binder.
5th delivery – you will receive your FREE mug.
7th delivery – you will receive your FREE 1:43 scale Batmobile Tumbler die-cast.
Please note, some gifts may be dispatched separately from the issues.
Can I get the free subscription gifts without subscribing?
No, sorry, but if you’d like to subscribe you can do so here. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
What are your delivery methods?
All our despatches are sent by Royal Mail. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Royal Mail have attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'we tried to deliver' card which should have your sorting office contact details on it.
Are there any binders or extras with the subscription?
If you subscribe from issues 1, 2, 3 or 4, you will receive your FREE binder in your 3rd delivery. If you subscribe from issues 5, 6 or 7, you will receive your first binder with issue 7 at the price of £10.99.
Subsequent binders will be sent to all subscribers with issues 22, 42, 62, 82 and 102 at the price of £10.99 each.
As a subscriber, you will also automatically receive special issues as they become available (items and prices vary).
You will be automatically opted in to receive binders and special issues throughout your collection, though you may opt out of receiving these by contacting our Customer Service Team.
How does the premium subscription work?
Please note that premium subscription is not available to those starting their subscription from issue 6 onwards.
The premium subscription is an exclusive offer giving you the opportunity to receive a high-quality, custom-made display case for just £1.50 extra per issue. That means that as a premium subscriber, you get all the benefits of a regular subscription (including the subscription gifts), plus you receive your awesome display case at the end of the collection.
How can I get a premium subscription?
You can begin a premium subscription by subscribing here and selecting the premium subscription option – please note that you must subscribe from issue 1, 2, 3, 4 or 5 to be eligible for a premium subscription. If you have already begun your subscription but wish to upgrade to a premium subscription, you can do so before you reach issue 5. To upgrade, please contact our Customer Service Team.
What is the premium subscription and when will I receive my premium gift?
Please note that the premium subscription is not available to those starting their subscription from issue 6 onwards.
The premium subscription is an exclusive offer giving you the opportunity to receive a high-quality, custom-made display case for just £1.50 extra per issue. You will also still receive the standard subscription gifts!
You will receive your awesome display case at the end of the collection.
When I start my premium subscription, what issue will I start paying the additional £1.50 from?
You will start paying the extra £1.50 from your starting issue. The free issue you’re entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1.50 per issue for the issues you have missed.
Please note that you can only upgrade your premium subscription until issue 5.
I want to cancel the premium side of my subscription and continue to receive the issues at the regular price. Can I get a refund for the premium payments that I have already paid?
Please contact our Customer Service Team if you want to cancel the premium side of your subscription. If you have not yet received your premium Display Case, you will be entitled to a refund. If you have received your Display Case, we are unable to offer a refund for your premium subscription.
If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?
No, premium items are only available if your subscription is still running.
How do I cancel my subscription?
You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.
I have not received all my issues or gifts; how can you help?
We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
How do I return an issue?
If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:
Batmobile Tumbler
Staci
Swift Park
Old Leicester Road
Rugby
CV21 1DZ
Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.
How can I get back issues?
To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.
Why have I received the wrong issue/s?
We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.
I cannot find copies in the shops – what do I do?
You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!
What should I do if I receive a damaged issue?
We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at batmobile@hachette-service.com
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.